What an incredible journey it’s been at the DSO Tech Summit! The energy, the insights, and the collaborations have been nothing short of extraordinary.
From exploring the power of AI integration to understanding the monumental impact on efficiency, productivity, and patient care, we’ve delved deep into the future of dental service organizations. The fusion of strategy, technology, and collaboration is reshaping our industry, and it’s an honor to be part of this transformative wave.
Integration was a resounding theme throughout the summit, emphasizing its crucial role in streamlining operations and driving strategic decisions. It’s clear that embracing seamless integration is not just advantageous, but essential for growth and success.
A heartfelt thank you to all the passionate attendees, industry leaders, and partners who contributed their knowledge and expertise. Your dedication to innovation is what drives our industry forward.
Before we sign off, make sure to read Brian Colao’s “State of Technology” wrap-up for an in-depth analysis of the pivotal trends and insights that shaped this year’s summit. Click here to dive into the article!
Let’s carry this momentum forward and continue to push the boundaries of what’s possible in the world of dental services. Until next time!
– The Sunset Technologies Team
Recognized as the ‘Premier Technology Event’ for DSOs, Group Practices, and Industry Partner Organizations, this year the DSO Tech Summit will deep dive into helping you understand that the integration of hardware and software systems is a major factor for optimizing practice revenue and efficient business management.
Our attendees will learn how to leverage the latest technology by examining the impact of seamless integration, as we begin to see the benefits related to:
The DSO Tech Summit, and Sunset Technologies, advocates for adopting integrated systems as a strategic approach. We believe this focus will create a value of overall operational efficiency and consistency. In addition, by leveraging integration, you will optimize workflows, reduce administrative burdens, improve clinical outcomes, and assist in delivering exceptional patient/client care. All while enabling a more streamlined approach to manage a fast-growing organization.
Integrating hardware and software systems in a practice or organization presents a multitude of benefits encompassing operational efficiency, enhanced patient/customer experience, and data management. By leveraging seamless integration, dental practitioners can optimize their workflows, reduce administrative burdens, improve clinical outcomes, and deliver exceptional patient care. As the dental healthcare landscape continues to evolve, embracing this integration becomes paramount to stay competitive, foster growth, and provide efficient and patient-centric services. Ultimately, the adoption of integrated systems in dental practices represents a strategic approach to elevate the standard of care and ensure long-term success in the dental industry.
Amplify brought a ton of information to explain why you should use technology in your practice and the overall process. The Tech Summit is here to bring you not only the details about how to use emerging technology, but discussions also to find out why you aren’t using it to your fullest potential, what your roadblocks are, and of course to make sure when you implement the technology you are securing your patient data from start to finish.
5:00 PM – 7:00 PM
Breakfast with Partners
7:15 AM – 8:15 AM
Welcome – Opening Remarks
8:15 AM - 8:30 AM
Bill Neumann, Group Dentistry Now
Technology Lifecycle of a Patient Pt1
8:30 AM - 9:10 AM
Empowering Patients & Practices Through Mobility
9:15 AM - 9:35 AM
Scott Young, CEO - iCreditWorks
RCM is Revenue
9:35 AM - 9:45 AM
Andrew McMath, Account Executive - InsideDesk
Women in DSO Panel: The Role of Technology and Scaling DSOs
10:15 AM - 10:55 AM
3 Ways Technology Can Improve Your Relationship with Customers
11:00 AM - 11:10 AM
John Sheldon, CMO - SmileDirectClub
What’s in YOUR Business Continuity & Disaster Recovery Plan:
11:15 AM - 11:45 AM
Positioning New Technology to Mitigate Risk & Grow Your Bottom Line
Director of Business Development, Datto
Lunch with Partners
11:50 AM - 12:50 PM
1:00 PM - 3:25 PM
Don't Pull our Teeth - Just Take the Ache out of Dental
3:30 PM - 4:00 PM
VP & CTO Global Alliances at Microfocus
Reception & Networking Dinner
5:30 PM - 8:00PM
Theme: Zoom Attire
Breakfast with Partners
7:30 AM - 8:30 AM
8:30 AM - 8:45 AM
Bill Neumann, Group Dentistry Now
Dental Technology: Expense or Investment? The Psychology of How and Why you Interact with Technology
8:45 AM - 9:25 AM
Patrick Jacobwith, CEO - Sunset Technologies
A Conversation on How to Use Technology to Drive Growth
9:30 AM - 9:50 AM
Optimizing the Patient Journey for Revenue Growth
9:55 AM - 10:05 AM
Andrea Fox CEO - Toothority
Technology Lifecycle of a Patient Panel Pt2
10:30 AM - 11:10 AM
Designing your Practice of the Future: How to Implement Revere’s Top 5 Tech Strategies
11:15 AM - 11:45 AM
Dr. Jeremy Krell, Revere Partners
11:45 AM - 12:00 PM
Jill Nesbitt is an independent dental technology consultant working with multi-location dental groups to optimize software investment and works with Revere Partners venture capital firm supporting partnerships and the TechEval corporate service.
With 20 years in dentistry, she started her career managing a multi-specialty group practice, then became an independent dental consultant working with multi-location dental groups to achieve measurable outcomes. Next, she worked for a DSO, helping onboard and train offices to use Dentrix Ascend, which led to working with the Henry Schein One team to build a customer success program for all Dentrix Ascend clients. Recognizing the need for professional software implementation for DSO’s to optimize technology, she started Optimize Dental Consulting. Her expertise at the intersection of dentistry and technology also led to a collaboration with Revere Partners, the first venture capital firm targeting oral health, where Jill builds relationships with investors and provides a technology evaluation service for dental groups interested in comparing their tech stack against the newest technologies.
Reach out to Jill to learn more about technology evaluation services or investing with Revere Partners. And, if you are planning to purchase or roll out a new dental software initiative, contact her to discuss how she might be available to lead the project for you.
McKenzie Fagan, the National Sales Manager at Henry Schein ONE, is an accomplished leader driving innovation in integrated technology. With an unwavering passion for transforming dental practices, McKenzie leads the strategic accounts team, specializing in practice management systems, dental analytics, and artificial intelligence products. Her expertise lies in guiding organizations through the evaluation, selection, and implementation of comprehensive tech stack digital solutions.
McKenzie's career began as a trailblazer, being the first female in a dental software start-up in San Diego. Today, she partners with strategic Dental Service Organizations (DSOs), optimizing their solutions stack with Henry Schein ONE. With a keen understanding of the power of technology, McKenzie helps DSOs achieve centralization, standardization, and create economies of scale through software, hardware, and best practice workflows.
As an industry expert, McKenzie's insights have reshaped the dental landscape, fostering efficiency and growth for her clients. Her extensive international travel experiences, having recently explored her 40th country, provide her with a global perspective that enriches her approach to problem-solving and client engagement.
McKenzie Fagan's leadership, expertise, and commitment to integrated technology make her a sought-after speaker at conferences. Her transformative strategies and deep industry knowledge empower organizations to embrace innovation and drive success in the ever-evolving dental industry.
Dr. Aman Kaur is a seasoned executive and a DSO industry veteran passionate about driving results through clinical excellence and operational discipline. Dr. Kaur is the Founder and President of Women in DSO; she also assists DSOs in various stages of growth, PE Groups and VC Firms supporting different dental organizations and emerging healthcare companies.
In this capacity, Dr. Kaur works with board members and executive team members to develop organizational structure through business analysis. In addition, she helps build financial and operational efficiencies, compliance programs, governance, peer review, training programs and creates development and growth strategies.
Dr. Kaur is an inspirational leader who encourages actions that assist organizations in gaining market share and reputation among dental professionals while being grounded in clinical and financial information that leverages the business. Respected as a credible voice in the industry for her clinical and business decision-making, finding strategic solutions, and building partnerships and alliances, Dr. Kaur is constantly shaping the dental industry.
Andrea Fox is the founder and CEO of Clue Dental Marketing, the developer of Toothority Patient Experience Solutions.
Andrea has a passion for building patient-focused, highly aesthetic, scalable marketing solutions that are easy to implement and use. She believes that design, process flow, and information architecture have a major impact on patient experience and hence on profits, reputation, and loyalty.
Prior to establishing Clue and Toothority, Andrea assumed various marketing roles with dental practices, pharmaceutical companies, and advertising agencies. She has over 20 years of experience in healthcare marketing with a focus on patient education, acquisition, and retention.
Her company is built on the core values of continuous improvement and transparency. She is an advocate for collaboration over competition and for empowerment through education.
Alan Rencher is the Chief Technology Officer at Henry Schein One, an innovative technology company that provides industry leading practice management, market and patient engagement solutions. Previously, Alan worked in executive technology leadership roles at MasterControl, Target, Melaleuca and various other technology companies. He enjoys solving complex problems with incredible technology and even better people. Alan holds various engineering and computer science degrees. He resides in Highland Utah with his wife and four children.
Rondi Michaux is the Director of Business Development for 42 North Dental, a leading dental support organization based in New England that currently supports over 110 practices from Maine to Michigan.
She started out her dental career in private practice and has a broad range of experience, serving in every role from receptionist, registered dental assistant to practice manager. Rondi has over 27 years of experience in the dental industry with the first 18 years spent working in private practice within both general and dental specialty centers. She was working in private practice when her group partnered with a DSO and was quickly promoted to working directly in the support office.
Rondi continued gaining valuable experience and expertise over the next 9 years managing Marketing, IT, Recruitment and was an instrumental part in building out a contact center in her role as Director of Operational Support. Rondi has found her passion in the world of mergers and affiliations and is proud to finally be a part of 42 North Dental, a DSO created by dentists for dentists that has 40+ years of experience caring for doctors and their patients.
Rashmi Jain joined Careington International Corporation in 1999 and has served as Chief Information Officer since April 2019. Ms. Jain currently oversees information systems & information technology areas for Careington and affiliate companies, DialCare, Careington Benefit Solutions and Munroe Sutton. As Chief Information Officer, she is responsible for planning, organizing, coordinating, directing and personally participating in all phases of the development and maintenance of Careington's strategic information systems, which include all hardware, software, security and web initiatives. During her career, Rashmi has transformed the Information Systems department into a true strategic partner with a focus on building scalable information technology systems to address various company objectives as she remains focused on technologically advanced solutions to support Careington's business, increase efficiencies, minimize risk and contribute to the company's overall success.
Rashmi is also an avid advocate for minorities in the workplace and recognizes bringing on a balanced pool of employees to the company, ensuring they have varying educational and ethnic backgrounds as well as experience levels to ensure a diverse and talented staff. Currently, her team consists of 50% women who serve in various IT and operational functional roles. She believes in the re-integration of veterans in the workforce, which aligns with the charities she supports - Families of WWII Veterans and NPower.
Rashmi holds a Bachelor's degree in Economics from Delhi University and a Master of Business Administration in Information Systems and Healthcare from the University of Texas at Dallas. She is currently pursuing a Master's degree in Cyber Security from Southern Methodist University.
Rashmi is a member of the DFW Alliance of Technology and Women and the CIO Dallas Forum. She was nominated for the 2019 Dallas CIO of the Year® ORBIE® Awards and a recipient of the Dallas Business Journal 2020 Minority Leadership Awards. Rashmi was recently selected as a finalist for the 2021 Tech Titan Emerging Company CIO/CTO Awards and the 2022 Dallas CIO of the Year® ORBIE® Awards.
For the past 10+ years, Lorri Detrick has worked in the dental field as an operations leader and consultant. She served as the Chief Operating Officer for Access Dental Services, a mid-sized DSO in California and Utah for six years. She then spent time consulting in the dental arena, working for private equity as well as independent large group owners, assisting with growth strategy and operational platform development. For two years she worked for a technology consultancy (West Monroe Partners) performing due diligence on behalf of private equity clients looking at DSO targets for purchase and becoming a subject matter expert in teledentistry. Lorri is now the COO for Riccobene Associates Family Dentistry, a DSO operating in North Carolina and Virginia with over 50 locations.
Prior to moving into dentistry, Lorri worked in both acute and skilled nursing healthcare sectors. She started her career as a Social Worker, obtaining her MSW from the University of Washington in Seattle. However, after having been offered the opportunity to become a Licensed Nursing Home Administrator, she found her true passion for operations and leadership. After 10 years in skilled nursing operations, Lorri actively sought out the opportunity to move into an area of healthcare that created less burnout, and dentistry has been a perfect fit.
Lorri has a track record of success in developing amazing culture, achieving and exceeding financial goals, and coaching bright, loyal teams. In her work, she emphasizes transparency, diversity, compassion and fun in the midst of daily challenges. She was attracted to Riccobene Associates due to the alignment to these core values that she felt immediately upon engagement with Dr. Riccobene and his team. Her goals are to continue to drive the family-oriented, employee- and patient-centric culture that Dr. Riccobene has built, while also ensuring robust and replicable systems are in place to support ongoing growth.
Mr. Young has nearly 30 years of experience in FinTech, consumer lending, and payments. Previously he was the CCO of Marcus by Goldman Sachs, driving market-leading growth through partnerships with best-in-class brands including Apple, Amazon, Walmart, JetBlue, and AARP. Mr. Young also served as Market President for Citi, Line of Business Head for Barclays, and CEO of GE Capital Personal Finance. Throughout his career, Mr. Young has been recognized for securing and managing top partnerships, including with affinity organizations in healthcare and other verticals.
Jeremy is a general dentist with a combined business background. He is the Managing Partner of Revere Partners, the first independent Venture Capital fund focused on oral health. Jeremy previously built out the Barchester Bay Group, a portfolio consisting of over 35 ventures. Jeremy has held key operator roles at startups including Head of Marketing and Chief Dental Officer at Simplifeye, based in NYC, and the Chief Marketing Officer of Verena Solutions, based in Chicago. He oversaw provider and clinical growth initiatives at quip, the oral health and subscription electric toothbrush company and strategic provider innovation and development at Oscar Health (which had an IPO in 2021).
Jeremy has practiced general dentistry part-time for nearly a decade following his DMD at Tufts, sits on the Boards of healthcare and dental startups, and is an angel investor in approximately 30 companies. Jeremy has a 18+ year proven track record with startups through several successful multi-million dollar fundraises and acquisitions.
Jeremy started his career with three web and graphic design startups and moved into a luxury goods and commodity venture, DormAid, for college students. He later founded a venture incubator, CEO in A Box, following his MBA at Chicago Booth.
Jeremy received The President's Volunteer Service Lifetime Achievement Award from President Joe Biden, Crain's Notable in Health Care, Top 100 Healthcare Visionaries award from IFAH USA, Top 100 Doctors from the Global Summits Institute for his commitment to oral health innovation, and 40 under 40 awards from Incisal Edge and YJP.
I attended UW-Whitewater in pursuit of a Business degree. Quickly transitioning into the dental field, I have spent the last 23 years in the dental space. In those years I have worked chairside, managed offices, opened additional locations, managed revenue teams, helped coach and build teams all while following my passion of empowering others. I joined eAssist in June of 2019 and have taken every opportunity thrown my way. Starting as a Success Consultant, moving into the Launch Division, becoming a Team Leader, eventually becoming a Regional Leader. My journey continues as I help create our DSO/MSO division.
When I joined eAssist, I quickly realized that I was surrounded by many amazing women. All here for different reasons but at the end of the day we all want to serve dental practices. While at eAssist I have had the opportunity to have some amazing, brilliant women in my corner to allow me to grow within the company. My mission and goal, and the reason I feel so connected to WinDSO is my passion and drive comes from helping other women succeed. I recognized early on in my career that paying it forward is the best gift I can leave.
Patrick Jacobwith, JD is the CEO of Sunset Technologies, a multi-state organization based in Minnesota. He has over 25 years in healthcare, as well as experience as a licensed attorney and a Certified HIPAA Professional.
Prior to Sunset, Patrick worked in a large healthcare organization (more than 1500 employees) as a Vice President of Operations. He managed a budget of more than $300 million dollars and a multi-faceted team of approximately 450 people. Under Patrick’s tenure Sunset has grown from 15 to more than 90 employees in seven years. In addition, Sunset has become a nationally recognized leader in the dental MSP market, and has built a reputation of battling cyber crime (in partnership with state and federal governments), as well as providing HIPAA compliant solutions.
Patrick’s approach is to build a solid plan, including a sound strategy that begins with the people in the organization. Sunset’s culture and core values are built on how they can help their customers and team to feel Rest Assured. Patrick believes in excellent service and building healthy and productive relationships. He is guided each day by three words: Service, Humility, and Love. Patrick can be reached at firstname.lastname@example.org
Dr. Aman Kaur a seasoned executive and a DSO industry veteran with a passion for driving results through clinical excellence and operational discipline. Dr. Kaur is Founder and President of Women in DSO and CEO of a Midwest-based DSO. She is also currently working with a few well-known dental groups and PE firms across the industry as clinical and business operations consultant.
With over 16 years of experience in Dental industry, Dr. Kaur has worked with multiple DSOs over her career in various executive roles and is very involved with Dental Vendors, DSOs, Not for profit and other Dental Groups developing business solutions for operational efficiencies, customer intimacy, compliance programs, peer review, CE and training at all levels, along with helping emerging dental organizations to build development and growth strategies. Seven years ago, Dr. Kaur came together with 2 other female executives to run 33 Urgent Dental Car practice model open 9AM to 9PM seven days a week, one of the complex business model and company revenue grew by 108 percent during her tenure.
She is an inspirational leader who tells stories that inspire action while at the same time is grounded in clinical and financial information that levers the business. Respected as a credible voice in industry for her clinical and business decision-making, finding strategic solutions and building partnerships and alliances Dr. Kaur is constantly shaping the industry.
Michael represents Datto at numerous trade shows and technology conferences throughout North America, frequently presenting alongside members of the Department of Homeland Security and the FBI. The objective of these presentations is to connect with business owners and IT professionals to educate them on current cyber threats and the role business continuity plays in combatting these threats.
Amol Nirgudkar helps dentists grow their practices and reach their revenue goals. As a certified public accountant, business consultant, author, and inventor, he has 20 years of experience working with dental practices and groups. He is the co-founder of Patient Prism, an award-winning call tracking software that leverages the power of artificial intelligence to review and score every new patient phone call.
When the call doesn’t end in a booked appointment, the software alerts the team and provides call coaching data so they can win back that potential patient during a follow-up call. Amol has five patents to his credit. He is also one of the most well-known and highly followed thought leaders in dentistry and shares his knowledge abundantly via social media platforms.
Brian has been in the dental space for approximately 25 years. He is widely regarded as one of the foremost authorities in the United States on DSO formation, DSO business structures, DSO related mergers and acquisitions, and regulatory compliance for DSOs including the corporate practice of dentistry, illegal fee splitting, advertising regulations, laboratory regulations, patient finance regulations, billing regulations, HIPAA regulations, credentialing, permit and licensure regulations, marketing regulations, and labor law regulations affecting dental practices.
Brian currently has clients in all 50 states and six Canadian provinces and has appeared before all 50 U.S. dental boards and the territory of Puerto Rico. Brian has handled numerous cases of first impression involving the corporate practice of dentistry and fee-splitting nationwide that resulted in legal opinions that defined and established the law in the DSO industry.
Ali has been in the dental industry for over 15 years. His experience includes aligning strategic plans with patient needs and a keen ability to meet revenue and growth goals, focusing on healthcare operations and increasing EBITDA; he is a firm believer in fostering a workplace culture built on trust and applies his genuine passion for connecting with people and developing future leaders.
An internationally trained dentist, Ali is in charge of supporting GDP Operations teams within Guardian Dentistry across all regions while further developing the culture anchored by the organization’s core mission, vision, and values. He leads GDP initiatives that support partners and teams in building their practices, including strategic growth plans, process improvements, and drivers of team member engagement.
Ali joined GDP in 2020 after spending ten years with ClearChoice Dental Implant Centers, serving on the company’s Leadership Team as the Vice President of Operations. In addition to his dental training, Ali earned his Certificate of Strategic Management from Harvard University and his MBA from the University of Denver.
Shirley has spent over 15 years serving the dental profession in various roles. Early in her career, she taught dental providers and their teams how to achieve success by leveraging technology, creating systems and enhancing financial conversations. It was there where she learned first-hand the true value of patient financing as an integral part of a dental practice.
Her network vastly expanded when she became Vice President of Strategic Partnerships for CareCredit where she had the opportunity to collaborate with other leading organizations in the dental industry. Through partnerships with manufacturers and technology platforms, she was able to launch new products and bring innovative solutions to market for dental providers and their patients.
Shirley’s successful career has led her to sharing insights and experience in many speaking engagements over the past decade. Today, she continues to share her passion for serving the dental profession as Vice President of National Accounts for CareCredit, A Synchrony Solution. As leader of the DSO sales organization, she leverages her first-hand experience and deep domain expertise to support the needs of the largest dental support organizations across the country.
Shirley also finds immense joy in mentoring others to achieve their personal and professional best. She is a member of the Synchrony Women’s Network, a participant inSynchrony’s Women’s Leadership Experience and recently joined the Women in DSO as an Advisory Board Member.
Ophir Tanz is an award-winning entrepreneur and technologist. He is the founder and CEO of Pearl, an AI company focused on delivering transformative solutions for the dental industry. Previously, Ophir founded and led GumGum to over $1B in global revenue by applying computer vision machine learning to drive and measure value for the digital media and sports sponsorship industries. Ophir received his Bachelor’s and Master’s from Carnegie Mellon University. An established member of the Los Angeles startup community, Ophir actively advises and invests in startups, has been featured on the cover of Entrepreneur magazine, and is the recipient of multiple business leadership awards.
Lifetime entrepreneur and seasoned IT veteran, Peter Evans draws on more than 30 years of experience with Oracle database systems, ERP and BI/Data Analytics.
Seeing the growth of multi-clinic ownership, Peter recognized a void in the business system offerings in the dental industry.
Working with several Dental Support Organizations (DSOs), Dentists and major dental industry players, Peter validated the market opportunity and founded EDMS. EDMS offers a fully integrated management and reporting platform for group dental clinics, allowing at-a-glance view of all financial, operational and administrative reporting. The platform is technology agnostic and works with data from ANY practice management software found in the clinic location. EDMS's proprietary algorithms also deliver Data Mining for deep intelligence into the business.
Rushi's background is in machine learning and artificial intelligence technology, previously working at MIT as a researcher in this area. He is passionate about voice technology and how it can improve healthcare outcomes. Currently he lives in Boston along with his wife and his puppy jasper.
Sina possesses over 15 years of cross-sector and cross-functional expertise in the Canadian and U.S. healthcare industries, more than 9 of which have been dedicated exclusively to advancing dentistry. Prior to his current leadership role at Zentist, Sina served as the Vice President of Strategic Markets to some of the leading cloud-based enterprise software companies serving multi-location dental service providers across North America.
His senior leadership experience also includes having served as the Vice President of Clinical Operations at a national private equity-funded dental service provider organization where he reported directly to the CEO. Throughout his career, Sina has personally delivered over 100 Continuing Education accredited seminars and instructed at Continuing Education courses teaching more than 5,000 healthcare practitioners in the U.S. and Canada how to maximize their practice value.
Spiros Liolis is a versatile executive who has built a reputation as a technology visionary and transformation catalyst. With 20+ years of experience, Spiros is known for maximizing revenue and growth by driving forward-thinking business development strategies, revolutionary solution development and proactive sales enablement. His background includes expertise spanning digital transformation, emerging technology innovation and entrepreneurship.
Having led business and projects in 50+ countries and virtually all industries, Spiros is uniquely qualified with multidiscipline, multicultural experience. Currently, as CTO – Global Alliances at Microfocus, he drives sustainable YoY growth plans along with overseeing all aspects of digital transformation. Previously, Spiros served as Senior Business Development Director, Management & Automation Technologies at Amazon Web Services. His early career includes strategy consulting, sales management and international business development roles at Hewlett- Packard.
Spiros holds an MS in Engineering Management and a BS in Mechanical Engineering from the University of Tennessee. He also possesses multiple technical certifications and is a member of the distinguished Forbes Technology Council.
Method Procurement is leading the delivery of digital solutions that transform dental spend management,drive productivity, and yield improved financial results for dental organizations of all sizes. Dan joined Method as a co-founder in 2018.He is widely regarded as a spend management technology and process optimization expert and is a frequent speaker at industry events.
With over 25 years as both a practitioner and consultant, Dan has led technology transformation engagements for clients such as major universities and academic health science centers, including one of the nation’s first e-Procurement programs in higher education.
Prior to guiding Method’s suite of solutions, he founded a procurement analytics solution provider and served over 8 years in leadership positions with JAGGAER, the world’s largest independent spend management technology company.
Dr. Carolyn Brown, DDS, MEd is a leading healthcare consultant, dentist and advisor working with consultancy firms such as Alvarez and Marsal in dental benefit design for Medicare Advantage, managed care, commercial and Medicaid plans. She is considered one of the foremost subject matter experts in dental alternative payment models, value-based care and dental participation in ACO’s. Dr. Brown has worked with venture capital firms, dental service organizations, large dental programs, dental foundations and in the health technology industry. She brings vast and robust experience in strategy, benefit operations, clini cal operations and expansion, entrepreneurial/intrapreneurial product and company development in health care innovation.
Dr. Brown’s first company back-mapped ICD-9 codes for major academic hospitals in 2006. She has helped to develop algorithms and economic analyses for value-based care in the medical and dental benefit design. She has engaged and educated providers all over the country in 40+ continuing education sessions, written several articles, and was the Co-Chair of the Journal of Dental Public Health’s Special Edition on Oral Health Value-based Care.
Dr. Brown is an active investor in the health and dental innovation space, as an angel investor, advisor and co-founder of several software companies. She holds a dental degree, a master’s degree in education, a certificate in dental education, and is the only dentist to complete a certificate in Value-Based Care from The Geisel School of Medicine at Dartmouth. She also completed a certificate in sustainable capitalism and ESG from the UC Berkeley School of Law. She was faculty at University of San Francisco, and the University of the Pacific. She has published over 10 peer-reviewed articles and served on many national and statewide committees. Dr. Brown is a nationally recognized thought leader, consultant to dental companies on payer strategy, innovation, value-based transformation, medical-dental integration and board governance.
With over a decade of exclusive dedication to the dental industry, Jessica Lamers brings a wealth of expertise to her role as Director of Strategic Events at Dental Intelligence Inc. Her diverse background encompasses roles ranging from clinical to administrative, enabling her to leverage her extensive knowledge and experience to assist companies in implementing successful business models.
Passionate about empowering others through education, training, and personal development, Jessica is dedicated to fostering growth and enabling individuals to thrive. While respecting the foundational principles of current dental operations, she is a driving force behind the push for innovative advancements within the industry. This determination guided her to embrace the position of Director of Enterprise Business Development at Dental Intelligence Inc., aiming to forge stronger connections between industry partners and enhance the experience of the customers we are dedicated to serving.
Dental Intelligence Inc. empowers dental professionals to cultivate stronger teams, forge fulfilling careers, and provide enhanced healthcare to their patients. Our solution enables you to intelligently shape the future of your practice, ensuring your focus remains on what truly matters – delivering an exceptional patient experience.
Reconnecting with her origins in Oklahoma to ensure proximity to family and provide a nurturing environment for her treasured daughters, Everlee Mae and Magnolia Grace, Jessica actively engages with her local community. Her involvement extends to vital roles within diverse groups, such as the Central Oklahoma AADOM Chapter. Furthermore, Jessica holds a significant advisory position and contributes her valuable insights and expertise as a esteemed member of the Women of DSO board of advisors.
During Ron’s 30+ years of tenure at Quality Systems Inc, NextGen Healthcare, and now Planet DDS, he has worked with some of the largest dental organizations and dental schools in the United States as well as a number of federally qualified health centers. Given the nature of solutions Ron has worked on, he is highly experienced in understanding the product needs of a wide range of functions across these organizations stemming from front desk, back office, clinical, and management teams.
Throughout her career, Jana has led teams that focus on removing technical and process barriers in order to equip customers to maximize the value of technology. She has over 25 years of experience building effective teams with a focus on SaaS and medical markets. Prior to joining Curve Dental, Jana was a Vice President at Brightree.
Cassie Tallon is a seasoned professional in the dental sector, boasting over two decades of specialized expertise in operations and marketing. She is a highly sought-after speaker, recognized for her ability to implement strategic operational efficiencies within Dental Service Organizations (DSOs), resulting in optimized internal workflows. Her unique aptitude for operational synergy is reflected in her strategies for partnership management and her accomplishments in communication, collateral design, and both organic and paid social strategies.
Tallon's leadership acumen and strategic prowess have seen her excel in various roles, including her tenure as Practice Manager and Integrator at Branson Dental Center. Her initiatives led to an impressive 189% growth in production and her commitment to process optimization, particularly in enhancing patient care; led to improved outcomes, streamlined workflows, and efficient ordering processes. Tallon's exceptional skills also extend to event management, account payable management, RCM and innovative job posting and direct hiring strategies.
Cassie Tallon's deep understanding of operational and marketing dynamics in the dental industry combined with her unwavering commitment to operational synergy places her as a leader in the field. Her track record of significant contributions and her dedication to fostering growth through strategic integrations make her an invaluable asset to any organization. With a continuous eye towards revolutionizing dentistry, Cassie is ideally positioned to further her significant impact in the industry.
Cassie Tallon's vast expertise has recently led her to launch The Fractional Match, thefractionalmatch.com, a venture aimed at providing support to the DSO space by placing fractional professionals and equipping c-suite level teams with resources they need to grow. As Founder and CEO, she spearheads this initiative, which also integrates vendor partnerships, further cementing her commitment to operational synergy. This venture underlines her dedication to innovation, and the continuous enhancement of operations in the dental sector.
Erin helps DSOs navigate the world of cloud computing to set them up with the right tools to scale and grow their businesses. She has been in the dental field for 29 years, having spent the last 17 years working with DSOs to achieve their goals by implementing major initiatives across their organizations. She has worked with companies such as Heartland, Clear Choice, and Walmart Health to incorporate state of the art technology - from imaging to implants to restorative materials - into their standard of care. She is excited to moderate this panel and gain further insight into best practices DSOs have adopted to successfully implement new technologies.
With over 22 years of experience in dentistry, Sherri Richard began her career working in the front office of a Nashville dental practice. A keen ability to estimate (down to a penny) a patient’s collection amount advanced her to Practice Manager for Brady Family Dentistry, a local multi-site DSO. By optimizing her resources and available technology to simplify burdending tasks, she led the expansion of one practice to three locations, within just five short years. Sherri Richard is a leader, inspiring manager, and talented director who is passionate about educating the dental market on the benefits of technology’s efficiencies.
Sherri currently serves as Director of Practice Revenue Advisors for Vyne Dental, a company offering easy-to-use solutions that liberate dental billers from the confines of traditional practice management software. Helping provide technology that improves workflows, reduces administrative costs, and streamlines reimbursements, Sherri continues to advance the dental industry through technology’s trusted solutions.
Patrick Jacobwith, JD, is the CEO/General Counsel and partner at Sunset Technologies, which specializes in technology integration, security, and compliance for their dental customers. Sunset Technologies is one of the largest dental focused MSPs in the United States. With over 100 employees, Sunset provides services on a national level.
During his more than 35-year career, Patrick has developed extensive leadership, strategy, and management skills. His approach to becoming a better leader has included taking roles that encompass all areas of a business. Patrick also speaks nationally on topics ranging from developing company culture, leadership and management development, cyber security, and HIPAA compliance.
In addition to Patrick's business experience, he holds a B.S. in economics, is a certified HIPAA professional, and is a licensed attorney.
Patrick has developed his career in large organizations, including United Healthcare, SmithKline Beecham, Express Scripts, and SHPS, as well as smaller companies. Most recently, he has helped Sunset evolve into a national organization and assisted several other businesses in their growth process.
As General Counsel, Patrick utilizes his legal skills and knowledge in areas that include contracting, risk management, compliance, employment law, and mergers and acquisitions.
Finally, Patrick believes his most significant accomplishments are the people he has been able to help develop.
Brendan is a highly experienced executive strategist in the healthcare and dental industry with over two decades of experience. He has a deep understanding of the industry and has successfully managed various ventures, including medical distribution, dental as well as healthcare investments and ownership of a dental service organization. Currently, Brendan serves as the Chief Strategy Officer and Co-Founder of HealthStream Ventures, a prominent M&A and transaction advisory firm in the field. In his duties with HealthStream, Brendan leads all strategic efforts across their buy side advisory, dental and medical group formation, and capital advisory verticals.
In the past, Brendan founded and led Advanced Med Corp, a leading medical equipment distribution company in the US. He has also been actively involved in healthcare legislation, contributing to the creation and presentation of bills related to cosmetic medical procedures. Brendan's expertise extends beyond business, as he has served as an Active Duty United States Marine and has worked as an Advisor to a Private Military Consulting Firm. He is also an alumnus of East Carolina and Wake Forest Universities. Most importantly, he manages his professional efforts in a capacity that still allows him to have quality time with his wife and three
Courtni Adams is an operations and software executive who specializes in customer enablement at RevenueWell. She is a charismatic professional with a combined 20-year tenure of extensive experience in sales management, sales training, and platform adoption within the realm of healthcare. Courtni has success in stimulating profitability and promoting growth within companies where she trains, drives, and motivates customers to improve their performance/value ratio.
Samantha “Sam” Strain is an award-winning multi-site healthcare merger and acquisition (M+A) executive. She most recently exited from American Dental Partners (JLL) upon sale to Heartland Dental (KKR) in early 2021. Currently, Sam serves as the Chief Development Officer and Co-Founder of HealthStream Ventures, a prominent M&A and transaction advisory firm in the field. In her duties with HealthStream, Sam leads all development efforts across their buy side advisory, dental and medical group formation, and capital advisory verticals. A twenty year veteran in the dental industry, she has a deep understanding of the industry and has successfully managed various ventures, including distribution, healthcare banking finance and investments and ownership of a dental service organization. Early in her career, she co-founded a community for women dentists that grew to reach over 250 dentists and went on to partner with Benco Dental, inspiring female leadership organizations throughout dentistry such as the Lucky Hobbs Project. She is a prominent figure in the Dental Service Organization community as an influencer, entrepreneur, investor and advisor. Look for TwoFront, vVardis, Different Kind, Oral UptimeHealth, Curve, and DoubleMint. These are just some of the visionary companies in Sam’s rolodex of shapeshifters changing Oral Health for the better. Sam holds a BS in Business Administration & Economics from Meredith College and MBA coursework from Vanderbilt, Owen Graduate School of Management. Sam’s favorite night of the week is Friday night because her plans usually include hanging out with her favorite people, her husband and three boys
Andrew is an Account Executive with InsideDesk, a pioneer in Revenue Cycle Management (RCM) technology and claims management systems. InsideDesk currently works with DSO's and dental groups to provide smarter tooling to front line employees working insurance claims, and in-depth analytics to senior leadership. The outcomes for DSO's are a more effective workforce, and reporting that provides actionable insight for profitable change.
Andrew has over 7 years in software sales and client enablement, including previously working for Lighthouse360 during their successful acquisition by Henry Schein One. Today he is passionate about the emerging technology in RCM,and educating the dental industry of its existence and necessity for an evolving dental industry. Andrew believes market changes are grown from the inside out, so listening, learning, and collaborating from those doing the job daily brings him the satisfaction of helping to deliver a world class solution.
John Sheldon is the Chief Marketing Officer atSmileDirectClub. In this role, he focuses on delivering the best possible experience to customers in order to continue growing SmileDirectClub and reach more people searching for affordable access to a straighter and more confident smile. As the Chief Marketing Officer, John oversees all digital media,paid media, creative development, social media, communication tactics, and experiential initiatives for the brand. As a results-driven marketing leader, John continually builds a track-record of success and is a champion for creating strategic plans based on key insights.
John has a strong background in digital transformation and innovation across a range of industries. He previously served as Chief Revenue Officer of Fresh Direct, a food tech company and the Northeast's leading online fresh food grocer. He was also the Senior Vice President of Innovation Portfolios for Mastercard driving innovation globally for the company, and the Head of Strategy at eBay Enterprises Marketing Solutions. He has launched and worked with dozens of digital-first brands and lead the strategy to bring many great brands into the digital ecosystem.
John earned a B.S. in Economics with a concentration in Finance from the Wharton School of the University of Pennsylvania.
Bill Neumann is a dental industry veteran with 15+ years of experience in all facets of the industry. He is a DSO consultant and CEO and partner at Group Dentistry Now & JoinDSO. Bill co-founded the first print publication for DSOs, Efficiency in Group Practice, launched the first app for dental product literature, videos, and information, Dental Sales Pro Connect, founded the first dental industry networking platform, Dental Sales Pro, invented the iBarrier, a disposable infection control sleeve, and managed and trained a sales force for dental manufacturer, Coltene/Whaledent. Bill is an advisor for the ADSO and several other dental companies. He sits on the board of Dental Lifeline Network, serves on the OSAP conference committee, and is an international public speaker on DSO topics at many dental events.